If you are from Dallas you know that Grand Lux Café is a nice place to eat at. It is not the most upscale place but it is pretty decent it is connected to one of our best and known malls named the Galleria.
(before we start let me remind you I have been a waitress for 3 years and currently working on my minor degree in hospitality management so I do have an idea how the restaurant business works)
ok so BOOM!…..
Lets start with the waitress I can not call her by her name cause I do not know it and I’m guessing she did not feel the need to share it! MISTAKE #1
She was not personable at all and hardly said anything HELL I don’t even think she said, “are you guys ready to order”. I believe we had to tell her what we wanted to order. We can make that apart of mistake #1 just to cut her some slack.
I ordered the Shrimp Scampi Linguine ….
Doesn’t it look so good? Don’t be fooled like I was cause it wasn’t! Not only was it not good my food came out 5-10 min after the rest of the table. As a server or chef you know that it is most important for food to come out at the same time. While waiting for my food I did not receive a notice or an apology about the wait! MISTAKE #2
At this point I was over it all and informed the waitress that I did not like the food and she can inform the manager that it took too long for it not to be good. She did not ask me if I would like something else nor did the manager come to the table for a follow up. MISTAKE #3
I ask another waitress to bring the manager over when he came I informed him about the service and he simply apologize in the simplest manner as he could which slightly irritated me. He also informed me that the pasta will be taking off, as if I was going to pay for it anyways.
if you have not guess by now… I WILL NOT BE ATTENDING GRAND LUX AGAIN !!